Refund Policy

A refund request may be considered under the following conditions:

• The request is submitted within 1 (one) business day of payment
• Work has not yet started on the project
• Mirpur Web IT has completely failed to deliver the agreed service without any valid reason

NO refund will be issued in the following cases:

• Domain registration, web hosting, or any third-party service that has already been purchased or activated
• Facebook/Meta Ads or any ad spend that has already been run or used
• After the final project has been delivered and approved
• If the client delays the project by failing to provide required content, feedback, or approvals
• If the client is dissatisfied with results that are influenced by external factors (e.g., ad performance, market conditions)
• If the client has already used 3 free revisions and requests additional changes
• If the client has made unauthorized modifications to the delivered work

If a project is cancelled after work has begun but before completion, a partial refund may be considered based on the percentage of work completed. This will be determined by mutual agreement between both parties.

• Step 1: Submit a refund request within 1 business day via WhatsApp or email with your payment details and reason for the request.
• Step 2: Our team will review your request within 2 business days and communicate the decision.
• Step 3: If approved, the refund will be processed within 3 business days via your original payment method (bKash, Nagad, or Bank Transfer).

• Refund requests submitted after 1 business day will not be entertained
• Cash payments will be refunded in cash or via bKash/Nagad as mutually agreed
• Mirpur Web IT reserves the right to decline any refund request that does not meet the above conditions

If you are unsatisfied with a refund decision, we encourage you to contact us directly. We will make every effort to resolve disputes amicably. If no resolution is reached, the matter will be handled under the laws of Bangladesh.